Hotel Chocolat US Website Review & Ratings + Hotel Chocolat US Coupons
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Hotel Chocolat US Website Review & Ratings + Hotel Chocolat US Coupons

Hotel Chocolat US: Products & Services

If you love fine chocolate, you'll love Hotel Chocolat US. Hotel Chocolat US sells delicious gourmet chocolate that even the pickiest of chocolate lovers will adore. Hotel Chocolat US sells gift baskets full of delicious chocolate, boxes of chocolates, slabs of chocolate and chocolate for baking. In addition, Hotel Chocolat US offers Cocoa Juvenate, a line of exquisite bath and beauty products  

Hotel Chocolat US sells:

Hotel Chocolat US: Company Background

Hotel Chocolat US is an U.K based business that was founded by Angus Thirlwell and Peter Harris about 15 years old. Hotel Chocolat US started as a mail order catalog business and expanded to an online store and then to brick and mortar stores that customers could visit in person. Hotel Chocolat US has very high ethical standards and only buys chocolate from suppliers that treat their workers fairly and ethically.

Hotel Chocolat US has two brick and mortar stores that customers can visit in person:

Hotel Chocolat
141A Newbury Street
MA 02116

Hotel Chocolat 
Roosevelt Field 
630 Old Country Road 
Garden City 
NewYork 11530

Hotel Chocolat US: Customer Feedback & Reviews

Customer reviews for Hotel Chocolat US were mostly positive. Customers commented on how much they loved Hotel Chocolat US chocolate and that they loved the great selection and the free samples available at the store. However, there was a few complaints that Hotel Chocolat US was expensive. 

Some customer reviews were:

How long should it take for items to ship? Placed my very first order with your US store last Friday. As of today it still has not shipped yet. 

Love the store in Boston! The staff is so friendly and helpful! Can't wait to go back!

The best chocolate I've ever tasted.  

Free Samples! wooo! Very nice people working there with lots of variety, but expensive!

Good chocolate, a bit pricey, but worth the price! Great selection of chocolates with a very knowledgeable and helpful staff. I'd definitely go back again!

The selection is awesome, the prices can jump up pretty high, but the quality is pretty amazing. The people are knowledgeable and the free samples are a plus!

Hotel Chocolat US: Business Credibility & Trustworthiness

Hotel Chocolat US is not accredited with the Better Business Bureau, does not have a Better Business Bureau rating, nor does Hotel Chocolat US have a Better Business Bureau page. Over the last three years, there has been zero complaints filed against Hotel Chocolat US with the Better Business Bureau. Hotel Chocolat US's parent company, Hotel Chocolat, is based in the United Kingdom so is not accredited with the Better Business Bureau nor can people file a complaint with the Better Business Bureau about it.

Hotel Chocolat US: Website Popularity & Google Ranking

Hotel Chocolat US website popularity:

  • Hotel Chocolat US has a worldwide Alexa traffic rating of 1,071,954 out of 30 million websites.
  • Hotel Chocolat US has an United Kingdom Alexa traffic rating of 95,497
  • Hotel Chocolat US has a Google pagerank of four out of ten.
  • The Hotel Chocolat US site receives around 2,444 unique visitors daily, which account for 14,665 daily page views.
  • About 38% of the visitors to the Hotel Chocolat US site are American.
Hotel Chocolat US: Social Media Presence

Hotel Chocolat US social media presence:

  • Hotel Chocolat US can be followed on Facebook; they have 500 likes on Facebook and have 4 people talking about them. Hotel Chocolat US usually updates their Facebook page several times a month.
  • Hotel Chocolat US can be followed on Twitter; they have 1115 followers on Twitter and have posted 724 tweets. Hotel Chocolat US usually tweets a couple of times a month.
  • Hotel Chocolat US offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • Hotel Chocolat US is on Pinterest
Hotel Chocolat US: Website Security & Safety

Hotel Chocolat US uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the Hotel Chocolat US site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days.

Hotel Chocolat US: Pricing & Packages

Hotel Chocolat US tends to be expensive. In a price comparison of three products, Hotel Chocolat US was more expensive on all three items than their leading online competitor was. 

Classic Smudge™ Chocolate Spread

  • Hotel Chocolat US  $12.00
  • Leading competitor: $8.49

Revive Body Butter

  • Hotel Chocolat US  $38.00 
  • Leading competitor: $19.00

Classic Signature Collection with 26 chocolates

  • Hotel Chocolat US  $60.00
  • Leading competitor: $83.00
Hotel Chocolat US: Shipping Rates & Policies

Hotel Chocolat US shipping rates and policies:

  • Hotel Chocolat US ships anywhere within continental United States: however, Hotel Chocolat US has an UK store to service customers in the United Kingdom.
  • Hotel Chocolat US does not ship to APO/FPO addresses
  • Hotel Chocolat US does not ship to PO boxes
  • Most orders placed Monday - Thursday are shipped within 24 hours of the order being placed.
  • Shipping costs are available at the checkout.

Shipping options:

  • Next Day Air Saver 
  • 2-Day Air
  • Ground 
Hotel Chocolat US: Payment Methods Accepted

Hotel Chocolat US offers very limited payment options. Hotel Chocolat US only accepts MasterCard, Visa and American Express. Hotel Chocolat US does not offer any alternative online payment options like PayPal, Amazon Payments, Bill Me Later or Google Checkout, nor do they accept money orders, wire transfers or checks of any kind.

Hotel Chocolat US: Returns, Refunds & Exchange Policy

Hotel Chocolat US return/refund policy:

Hotel Chocolat US offers a 100% Happiness Guarantee on all their products. If customers are not 100% happy with their Hotel Chocolat US purchase or their order is not delivery on time, Hotel Chocolat US guarantees to make it right by either refunding or replacing the order. Hotel Chocolat US's customer service can be contacted at 888-267-6660

Hotel Chocolat US: Product images & screenshots
Hotel Chocolat US Coupons
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